Energenie are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us page.
Energenie, 5 Harold Close, The Pinnacles, Harlow, Essex, CM19 5TH,
Phone: +44 (0)1279 422022
Fax: +44 (0)1279 626304
VAT Number: GB676978453
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment. We accept Visa, Mastercard and UK Maestro. You can also pay via Paypal. We currently only accept orders from Mainland UK, Ireland and the Channel Islands.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling All our Products are Shipped FREE of Charge to Mainland UK, Ireland and Channel Islands. Delivery Schedule We will normally send your order to you in 1-5 business days via Royal Mail. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Our Payment Service Provider is WorldPay. All transaction information passed between merchant sites and the WorldPay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from WorldPay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the WorldPay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
WorldPay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Contact you to inform you of product updates
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Please see our "Delivery Returns" page for further details of our policy.