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Terms and Conditions

About Us

Energenie are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us page.

Our Contact details

Energenie, 5 Harold Close, The Pinnacles, Harlow, Essex, CM19 5TH,
Phone: +44 (0)1279 422022
Fax: +44 (0)1279 626304
Email: enquiries@energenie.co.uk
VAT Number: GB676978453

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment. We accept Visa, Mastercard and UK Maestro. You can also pay via Paypal. We currently only accept orders from Mainland UK, Ireland and the Channel Islands.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling All our Products are Shipped FREE of Charge to Mainland UK, Ireland and Channel Islands. Delivery Schedule We will normally send your order to you in 1-5 business days via Royal Mail. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Our Payment Service Provider is WorldPay. All transaction information passed between merchant sites and the WorldPay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from WorldPay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the WorldPay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

WorldPay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1279 780078 or fax us on +44 (0)1279 626304 or write to us at Energenie, 5 Harold Close, The Pinnacles, Harlow, Essex, CM19 5TH, Privacy Policy Energenie do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Contact you to inform you of product updates

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Please see our "Delivery Returns" page for further details of our policy.